Privacy Policy fam888

1. Information We Collect

In the course of registration, daily use and financial transaction processing, fam888 collects various categories of personal information. This collection is done directly from you as well as through technology used when you browse our platform.

Information collected directly from you:

• Full name as shown on your MyKad or passport
• Malaysian identity card number (MyKad) or passport number
• Date of birth for age verification purposes (21 years and above)
• Active email address and mobile phone number
• E-wallet account information (Touch 'n Go, ShopeePay), DuitNow and FPX details
• Delivery or billing address information where applicable
• Any correspondence you send to our support team

Information collected automatically:

• Device IP address and general geolocation data
• Browser type and version, and operating system
• Pages visited, session duration and betting activity records
• Cookie data and device identifiers

2. Purpose of Personal Information Use

fam888 uses the personal information collected solely for purposes that are lawful, reasonable and relevant to the operation of this online gambling platform. We do not use your data for purposes outside the scope stated below without your explicit consent.

• Verifying identity and age during new account registration (minimum age requirement of 21 years)
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and cryptocurrency (USDT, BTC, ETH)
• Withdrawing funds to your account within 5 to 30 minutes after the request is processed
• Sending promotional notifications, bonuses and service updates via email or message
• Handling 24/7 customer support enquiries via live chat and email
• Detecting fraud, money laundering and suspicious activity
• Complying with international licensing requirements and legal obligations
• Analysing usage patterns to improve service quality

3. Disclosure of Information to Third Parties

fam888 does not sell or rent your personal information to any third party for marketing or commercial purposes. However, under certain circumstances, we may need to share your information with the following parties:

• Technical service providers: Including payment processors and security infrastructure providers that assist us in operating this platform. These parties are bound by strict confidentiality agreements and may only use your data in accordance with fam888's instructions.
• Regulatory authorities: We may need to disclose certain information where required by law, court order, or a relevant regulatory body.
• Fraud investigations: Where there is suspicion of fraudulent activity or financial crime, relevant information may be shared with the appropriate enforcement agencies.

4. Data Security Measures

The security of your personal information is a top priority for fam888. We implement multiple layers of technical and operational protection to ensure your data is safeguarded from both internal and external threats.

• 256-bit SSL encryption for all data transmission between users and servers
• User passwords are stored in hashed form that cannot be reversed
• Continuous system monitoring to detect unauthorised access attempts
• Restricted access to personal data — only authorised staff with a genuine operational need
• Regular security audits of systems and data handling procedures
• A clear incident response protocol in the event of any security breach

While we take every reasonable precaution, no technology system can be guaranteed 100% risk-free. You also play an important role in protecting your account — use a strong password, do not share your login details, and always log out after each session especially on shared devices.

5. Cookies and Tracking Technologies

The fam888 platform uses cookies and equivalent tracking technologies to ensure a smooth, personalised and secure user experience. Cookies are small data files stored in your browser when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and transaction security. These cookies cannot be disabled without affecting the main functionality of the website.
• Performance Cookies: Collect anonymous analytics data to help us understand how users interact with the platform and improve the user experience.
• Preference Cookies: Store user settings such as display language and display preferences for future sessions.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain essential cookies may affect the functionality or security of your account on the fam888 platform.

6. Your Rights as a User

As the owner of your personal information, fam888 recognises and respects the following rights, which you may exercise at any time:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: If the information we hold is inaccurate or outdated, you have the right to request prompt correction.
• Right of Deletion: In certain circumstances, you may request the deletion of your account and personal information, subject to our legal compliance obligations.
• Right to Withdraw Consent: If you have given consent for the use of certain data, you may withdraw that consent without affecting any processing that has already taken place.
• Right to Object to Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe procedure.

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request within a reasonable timeframe in accordance with operational and legal requirements.

Support email: [email protected]

7. Data Retention Period

fam888 retains your personal information for as long as your account is active or as long as necessary to provide our services. After account closure, we retain certain records in accordance with legal and international licensing requirements, including financial transaction records that may need to be kept for a period specified by the relevant authorities.

Data that is no longer required will be deleted or anonymised in accordance with our established security procedures.

8. Amendments to This Privacy Policy

fam888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or the services we offer. Any material amendments will be communicated to registered users via email or in-platform notification.

The effective date of the latest version will always be displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of the fam888 platform after any amendments is considered acceptance of the updated terms.